Front Desk Agent

Front Desk Agent – Hampton by Hilton

Position Overview

At Hampton by Hilton, our guests are at the center of everything we do. As a Front Desk Agent, you are often the first and last person our guests interact with, making you an important part of their overall experience. We are looking for friendly, dependable, and service-minded individuals who enjoy working with people and take pride in making guests feel welcome.

In this role, you will help create a positive and memorable stay by providing excellent customer service, handling daily front desk operations, and ensuring our guests feel at home.

Key Responsibilities

• Welcome guests with a friendly, professional, and positive attitude.

• Handle guest check-ins, check-outs, reservations, and room assignments.

• Answer phone calls, respond to guest questions, and assist with requests.

• Process payments, maintain accurate records, and follow cash-handling procedures.

• Address guest concerns promptly and professionally, working toward positive resolutions.

• Communicate with housekeeping and maintenance to ensure rooms are ready and guest needs are addressed.

• Provide information about hotel amenities, services, and local attractions.

• Maintain a clean, organized, and welcoming front desk and lobby area.

• Follow Hampton by Hilton brand standards, hotel procedures, and safety guidelines.

• Work collaboratively with other team members to deliver an outstanding guest experience.

Qualifications

• Previous customer service or hospitality experience preferred, but not required.

• Friendly, outgoing personality with a genuine desire to help others.

• Strong communication and problem-solving skills.

• Dependable, punctual, and able to work as part of a team.

• Comfortable handling multiple tasks in a fast-paced environment.

• Basic computer skills and willingness to learn hotel systems.

Why Join Our Team?

Join a team that believes great hospitality starts with great people. We value teamwork, recognize the importance of every team member, and take pride in creating a welcoming environment for both our guests and employees. If you enjoy meeting new people, helping others, and being part of a team that makes a difference every day, we'd love to meet you!