Front Desk Agent
JOIN US AT THE HILTON GARDEN INN, SIOUX CITY RIVERFRONT!
WE ARE LOOKING FOR PART TIME TEAM MEMBERS TO JOIN OUR 3PM-11PM SHIFTS, WEEKENDS and HOLIDAYS!
Role Summary: Create exceptional guest experiences by exceeding expectations, fostering a welcoming environment, and collaborating with hotel team members. Complete daily tasks efficiently while maintaining a positive attitude, strong attention to detail, and a commitment to outstanding service.
- Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
- Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
- Works actively with the sales team and all other staff to provide excellent guest experiences
- Follows the check-in and check-out processes in a friendly and efficient manner
- Reviews and updates the communication log regularly to stay current with developments in the hotel
- Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
- Invest in our three core values of the Hegg vision:
- We Always Find a Way
- Be Better Every Day
- We Are Better Together
Benefits include
- Paid Time Off
- Perfect Attendance Bonus Plan
- Referral Bonus Plan
- Worldwide Hotel Discounts
An Equal Opportunity / Affirmative Action Employer
NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.