Front Desk Agent
Description
Are you a people person with a passion for hospitality? Do you thrive in fast-paced environments and enjoy making every guest's stay memorable? If so, we want YOU to be the welcoming face of Hyatt Place Hyatt House LAX Century Blvd located in the heart of Los Angeles by the airport!
Your Role:
Your responsibilities will include but not limited to:
- Greeting Guests: With a smile, warm welcome, and friendly demeanor.
- Managing Check-ins and Check-outs: Efficiently and accurately.
- Providing Local Insights: Helping guests explore the best of Los Angeles.
- Handling Reservations and Inquiries: With professionalism and attention to detail.
- Ensuring Guest Satisfaction: Addressing any issues promptly and courteously.
TEAM CULTURE:
Dedicated, satisfied, and engaged team members are the key to our continued success. At the Hyatt Place I Hyatt House Los Angeles International Airport, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our employees are eligible for our extensive menu of benefit programs.
The Hyatt Place I Hyatt House LAX benefits offerings include:
- Healthcare insurance for you and your qualifying family provided at no-cost.
- Dental insurance
- Vision insurance
- 401(K) plan with employer match
- Paid holidays, vacation, and personal time off
- Discounted hotel rooms for team members and family
Take that next step in the best part of your career journey by connecting with our hiring team.
Today, Hyatt remains a beacon of innovation, quality, and success. This continued leadership is the result of our employees staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Yes – To Opportunities and Positive Experiences.
- Ambitious- We believe in having a strong desire and determination to achieve success.
- Thriving- We encourage you to grow and succeed and help you accomplish your goals.
- Thoughtful- Hyatt cares and is attentive to both our guest and employees to their needs and feelings.
If you LOVE what you do, The Assistant Front Desk Manager position with the Hyatt Place I Hyatt House Hotel LAX is a great opportunity for you
Qualifications:
- Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
- Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (Opera, Colleague Advantage, Zingle, BOB).
- Strong communication and listening skills and excellent speaking, reading, and writing ability.
- Fluency in English: additional languages preferred. Spanish language skills are highly desired.
- Flexible schedule required for days, weekends, and holidays
- Proficient in Microsoft and software systems
- High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
- The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
- Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.