Front Desk Agent

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Front Desk Agent to be the first hello and the final farewell of every guest journey. We're searching for someone who combines genuine warmth, attention to detail, and a natural ability to connect with people. This role is essential in creating seamless arrivals, memorable stays, and effortless departures while bringing The Standard's distinctive personality to life through every interaction.

The Opportunity

At The Standard, we believe hospitality is more than a transaction. It's about creating moments, building connections, and making people feel like they're exactly where they belong. We're looking for someone who understands that a smooth check-in is important, but a memorable welcome is what guests truly remember. Someone who can balance operational excellence with personality, anticipation, and genuine care. As a Front Desk Agent, you'll play a key role in shaping the guest experience from the very first interaction to the final goodbye.

What You'll Do

• Welcome guests with a warm, genuine, and personalized approach that reflects the spirit of The Standard.
• Execute check-in and check-out procedures efficiently, accurately, and with exceptional attention to detail.
• Identify VIP guests, returning guests, and special preferences to ensure personalized service throughout their stay.
• Create memorable experiences through thoughtful gestures, anticipation of guest needs, and authentic human connection.
• Manage room assignments according to availability, guest preferences, operational priorities, and special requests.
• Maintain accurate and up-to-date guest information within Opera and other operational systems.
• Process guest accounts, payments, charges, and authorizations in accordance with hotel policies and procedures.
• Coordinate closely with Housekeeping regarding room status updates, arrivals, departures, and special requests.
• Record, track, and follow up on guest requests, concerns, and feedback to ensure prompt resolution.
• Communicate effectively with Front Office leadership, Guest Experience, and other departments to ensure seamless operations.
• Ensure clear, complete, and accurate shift handovers between team members.
• Promote upselling and cross-selling opportunities tailored to each guest's profile and preferences.
• Handle guest concerns with empathy, professionalism, and a sense of urgency.
• Resolve routine operational situations independently while escalating more complex matters when appropriate.
• Act as an ambassador of The Standard's culture, values, and service philosophy at every stage of the guest journey.