Front Desk Agent | Inn at Bellefield

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Provide exceptional guest service by welcoming guests and visitors in a friendly, professional, and courteous manner.
• Process guest check-ins and check-outs accurately and efficiently in accordance with established hotel procedures.
• Process guest payments and maintain compliance with all cash-handling, credit, and payment policies and procedures.
• Respond to guest inquiries, address complaints, and resolve concerns promptly to ensure guest satisfaction.
• Provide guests with accurate information regarding hotel services, local attractions, activities, and points of interest.
• Generate, print, and distribute daily reports to the appropriate departments and personnel.
• Communicate with Housekeeping to identify and resolve discrepancies on the room status report.
• Maintain accurate records and follow all hotel, Shaner, and franchise standards and procedures.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service experience; previous hotel experience preferred.
• Ability to communicate effectively and professionally with guests, management, and co-workers.
• Basic computer skills; previous computer system experience preferred.
• Bilingual English/Spanish skills are a plus.
• Knowledge of local activities, attractions, and points of interest appropriate for the hotel's clientele.
• Strong customer service, problem-solving, and organizational skills.

Benefits

• Health insurance
• Paid time off (PTO)
• Eight paid holidays
• Marriott hotel discounts
• Two complimentary overnight stays per year at participating Shaner Hotel properties, based on availability and applicable program guidelines.