Job Description:

Attend to guests’ needs, included, but not limited to, registration, checkout and cashiering.
$16 to $17 per hour

Duties and Responsibilities:

Take every opportunity to amaze the guests
Smile, have eye contact and greet guests immediately
Maintain a well-groomed, professional appearance at all times
Actively solicit feedback from guests
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations and performing Check-ins & Check-outs
(If applicable) Operate or assist with shuttle or transportation. Service in a timely and courteous manner
(If applicable)
Assist guests with luggage upon their arrival to and departure from the hotel
Use guest names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests’ with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Moonrise Standard Operating Procedures

Demonstrate proper selling techniques during the reservation and walk-in process
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services
Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in: name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash bank
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Ensure protection of guests room numbers
Book reservations for those guests who approach the Front Desk
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Report to work on time
Give adequate notice if going to miss work
Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Perform other assignments as directed by the Assistant General Manger
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Perform other job duties as needed

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.
Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Required Experience / Education:

2 years of Customer Service experience required, 1 year of Front Desk experience at a Hotel (using Opera) preferred.
High School Diploma or GED

Qualifications:

Be able to pass a background check.
Must be able to stand for long periods of time, up to 8 hours.
Fluent in English
Must be authorized to work in the United States
Computer skills
Oral and written communication skills
Detail Oriented
Professional

Description

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

FRONT DESK AGENT

Front Desk Agent

See also