Front Desk Agent

The Front Desk Clerk greets and assists guests. In addition, this employee completes guest registration, room assignments, and provides excellent service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Give a warm and sincere greeting, and a fond farewell, thank you, and invitation to return
• Check the guest in and out in an efficient manner
• Anticipate the gusts needs and exceeds their expectations
• Proper cash and credit card handling
• Communicate effectively with guests
• Respond to guest inquiries and complaints in person and via telephone
• Effectively operate the hotel computer systems
• Develop a thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and hotel surroundings
• Monitor room availability, selling strategies, discounts and frequent guest program benefits
• Communicate and coordinate work orders
• Perform other clerical duties as needed, such as filing, photocopying, and collating.
• Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieve messages from voice mail and forwards to appropriate personnel.
• Other duties as assigned