FRONT DESK AGENT ON CALL

SUMMARY DESCRIPTION:

The Hotel Front Desk Agent is responsible for checking guests in and out of Hotel rooms, setting

folios to appropriate tenders, answer and or finding out the answers to guests’ questions as they relate to Scarlet Pearl in addition to providing excellent customer service to all patrons.

JOB REQUIREMENTS:

Must be at least 21 years of age.

High School Diploma or equivalent preferred.

Must be efficient, organized, and have the ability to set priorities and meet deadlines; Must be able to work independently.

Strong organizational and time management skills; ability to work with a high sense of urgency within established time lines, exercising consistent follow-through/follow-up when necessary.

Able to follow detailed procedures and ensure accuracy in documentation and data.

Able to clearly present information through the spoken or written word; talk with customers or employees; listen well.

Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Strong computer skills to include effective working knowledge of LMS, Microsoft Office Products and working knowledge of various information support systems.

Ability to operate various types of office equipment including, but not limited to; personal computers, printers, calculators, copy machines, FAX machines, telephone, and other departmental related systems.

Must have excellent written communication skills including strong composition, spelling and grammar; must have the ability to carefully proof work and ensure proper business formats are used.

Must be flexible in role.

Must be able to obtain/maintain any necessary

Must have open availability