Front Desk Agent

At Pierpoint Management, our Front Desk Agents set the tone for every guest experience. As the first and last point of contact, they create an atmosphere of genuine hospitality—one built on proactive service, warm interactions, and unwavering professionalism. Our Front Desk Agents greet guests, anticipate needs, resolve concerns with confidence, and ensure every stay exceeds expectations. Through friendly engagement and efficient service, they embody the spirit of our brand and deliver the exceptional experience our guests remember long after checkout.

Seeking Part-time Front Desk Agent with flexible workdays and hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Front Desk Agent will be trained and utilized at either or both locations. Management may assign or reassign duties and responsibilities of this job at any time including working at Hilton Garden Inn or Homewood Suites, on different days or within the same shift. The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodation.

Exceed Guest Expectations by:

• Providing a warm welcome.

• Ensuring every guest has an enjoyable and memorable experience.

• Delivering consistent service.

• Communicating with a smile and friendly, hospitable demeanor.

• Projecting a hospitable demeanor.

• Maintaining a clean and safe workspace.

• Resolving guest issues and complaints immediately.

• Stocking and maintaining the presentation of the suite shop and/or pavilion pantry.

• Following proper cash/check/credit card/AR control procedures.

• Following SOPs in all regards to the registration and billing of Guests.

• Maintain confidentiality of guest’s information at all times.

• Following requests by Sales Department for up-selling, marketing packages, etc.

• Being in proper uniform, name badge and following appearance guidelines at all times.

• Following proper key control procedure for issued keys.

• Confirm group reservations and arrange personalized services for VIP guests and event attendees.

• Enjoy selling/marketing the hotel in person and on the phone.

• Remaining aware of any and all potential security problems and reporting them to Supervisor and/or Manager.

• Following emergency procedures, Safety Data Sheet (SDS), safety precautions and safest work habits.

• Carrying out any reasonable request by Management and Management Company.