Front Desk Agent - Teton Village, WY
The Front Desk Agent, or House Ambassador, is responsible for hosting guests throughout their stay as if they were hosting in their own home. From a warm welcome upon arrival to an effortless departure, this role will play a critical role in executing the seamlessly hospitable guest experience.
PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
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Assist with the guest check-in/check-out process, issuing room keys, and positively engaging with guests.
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Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to: directions, outlet hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs.
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Facilitate making reservations and room changes.
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Coordinate communication and partnership between the front desk and other departments including Housekeeping, Maintenance/Engineering, and F&B.
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Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner.
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Inspect clean rooms in preparation for guest arrival (if applicable).
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Prepare and deliver VIP amenities.
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Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.
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Enjoys working on a team, hard working, experience in multi-tasking and is detail oriented.
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Knowledge of the local area: things to do and places to go, and has enthusiasm to acquire that knowledge.
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Is warm, hospitable and enjoys speaking with guests.
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Genuine desire to be helpful: able to jump in and assist other departments when necessary.
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Works cooperatively with others in all situations.
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Enjoys collaboration.
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Works well in a team environment, as well as alone
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Clear understanding of the English language (verbal and written).
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Ability to lift up to 40 lbs and stand, up to 8 hours per shift.
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Experience in guest or customer service (preferred).
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Flexible in schedule and willing to meet the demands of a complex operation.