Front Desk Agent

POSITION OVERVIEW

Front Office Agents have three primary purposes, including, but not limited to:

• Greeting guests with a friendly and sincere welcome
• Registering guests and handling cash
• Maintaining proper record-keeping for guest accounts

DUTIES & RESPONSIBILITIES
• Greet guests upon arrival with a warm and sincere welcome.
• Register guests into the computer, verifying reservation, address, and credit card information.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue keys and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Escort guests to their rooms in the event that a bellman is not available and if time permits.
• Engage with guests using FORBES standards and training to ensure a positive guest experience.
• Cross-train in Reservations and Housekeeping to assist during heavy business levels.
• Additional duties as necessary and assigned.

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above.

SUPPORTIVE FUNCTIONS
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch Laguna Beach:
• Handle mail, packages, and facsimiles.

• Create reservations for guests who are at the desk or who call in after hours.

• Assist the bellman in storing any luggage.

• Additional duties as necessary and assigned.

PERKS AND DISCOUNTS

Discount packages include: Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!