Front Desk Agent

Front Desk Agent — TOURISTS

What you'll do

• Own the front desk: check guests in and out with warmth, confidence, and efficiency
• Handle reservations — for the hotel, restaurant, pool, and our art & adventure programs — whether guests call ahead or walk in
• Answer phones and guest questions with a courteous, can-do attitude
• Anticipate needs before guests even ask
• Keep a sharp daily log of guest concerns, requests, and how they were resolved
• Loop in the right departments fast when something needs fixing, updating, or following up on
• Step up as the go-to problem-solver for guest concerns when the Guest Experience Manager or GM isn't around
• Keep your workspace clean, safe, and organized

What you bring

• Experience in hospitality or customer service industry
• High school diploma or GED
• Strong communication skills — written and verbal
• Comfort with Google Suite (Docs, Sheets) and general computer/PMS systems
• An eye for detail and basic math skills (yes, even a little algebra)
• Legal eligibility to work in the U.S.

Good to know

• You'll be on your feet a lot — standing, walking, reaching, and occasionally lifting up to 50 lbs
• This is a high-visibility, high-energy role in a fast-moving environment
• No two shifts are exactly alike — flexibility and a great attitude go a long way here

If you thrive on making people feel taken care of and want to be part of a team that genuinely values hospitality, we'd love to hear from you.