Front Desk Agent

Water's Edge Resort and Spa is accepting applications for a Front Desk Team Member. Front Desk Team Members provide exceptional guest service as the first point of contact for guests, ensuring smooth and efficient check-in and check-out experience. Handle guest inquiries, resolve issues, and create a welcoming and hospitable atmosphere.

Primary Responsibilities:

• Greet guests with a warm and friendly demeanor and anticipate their needs.
• Efficiently process guest arrivals and departures, including registration, room assignments, and key issuance.
• Manage guest reservations, confirming bookings, modifying existing reservations, and accommodating special requests.
• Answer phone calls and emails promptly and professionally, responding to inquiries, providing information, and resolving issues.
• Provide accurate information about the hotel, its amenities, and local attractions, acting as a knowledgeable resource for guests.
• Respond to guest concerns in a timely and professional manner, striving for guest satisfaction and resolution.
• Follow all company policies and procedures, upholding the highest standards of professionalism and integrity.
• Other duties as assigned.