Front Desk Agent - WV

Job Summary:

As a Front Desk Agent, your primary responsibilities will include welcoming guests in a professional and efficient manner, registering guests, assigning rooms, and providing information about hotel services. You will be responsible for maintaining records of occupied rooms, processing reservations, handling guest inquiries, and ensuring a seamless check-in and check-out process.

Essential Duties and Responsibilities:

• Greet guests warmly and strive to provide exceptional customer service.
• Register guests, assign rooms, and maintain guest accounts.
• Answer guest inquiries regarding hotel services, local attractions, and amenities.
• Handle guest feedback and direct any issues to management as needed.
• Process guest payments, maintain accurate records, and handle cash transactions.
• Communicate effectively using various tools such as telephone, fax, and computer systems.
• Uphold safety and security protocols, report any incidents, and participate in ongoing training.
• Maintain a professional appearance and adhere to company policies and procedures.
• Assist guests with restaurant reservations, transportation arrangements, and special requests.
• Provide leadership in the absence of the Supervisor and delegate tasks to other team members when necessary.
• Perform additional duties as assigned by the Front Desk Manager.

Required Knowledge, Skills, and Abilities:

• Strong verbal communication skills and active listening abilities.
• Proficiency in multitasking and handling various responsibilities efficiently.
• Ability to adapt to changing priorities and work effectively with diverse individuals.
• Strong customer service orientation and problem-solving skills.
• Basic math skills and the ability to use relevant software and systems.

Work Environment:

• Must have clear vision, hearing, and speech capabilities.
• Ability to stand, walk, bend, and lift items weighing 6-25 lbs.
• Willingness to work flexible hours, including weekends and holidays.
• Comfortable working in an indoor environment in close proximity to others.