Front Desk Associate

Department: Front Desk

Reports to: Manager of Operations

Location: Arlington/Mansfield

Employee Type: Full-Time

Summary: The Front Desk Associate provides Patient Care Excellence by supporting the day to day activities of our medical facility by performing the following duties.

Essential Functions:

• Schedules appointments and enters appointment date and time into computerized scheduler.
• Immediately greets and directs patients and visitors and answers telephone calls promptly and courteously.
• Registers patients by verifying that patient's record is up to date and accurate.
• Verifies patient insurance information and updates and maintains patient information in Electronic Medical Record.
• Coordinates referrals for patients through insurance and other physician offices.
• Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
• Collects co-payment and balances from patients and reconciles daily cash report.
• Receives medical records requests and disability forms.
• Records patient communications within the electronic medical record.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
• Some computer experience
• Knowledge of third-party insurance
• Previous medical office experience
• Excellent verbal communication skills
• Prior customer service representative experience