Front Desk Associate

Front Desk Coordinator – Coastal Health Spine & Pain

Location: St. Marys, GA
Department: Spine & Pain
Job Type: Full-Time

About Coastal Health

Coastal Health is a growing multispecialty healthcare group with locations throughout Jacksonville and Southeast Georgia. We are committed to providing compassionate, patient-centered care while creating a supportive and professional environment for our employees.

Position Overview

Coastal Health Spine & Pain is seeking a friendly, organized, and dependable Front Desk Coordinator to join our team in St. Marys, GA. The Front Desk Coordinator is often the first point of contact for our patients and plays an important role in creating a positive patient experience.

Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Verify patient demographics, insurance, and other necessary information
• Check patients out and schedule follow-up appointments
• Answer incoming phone calls and assist patients with questions
• Collect copays and other patient payments
• Coordinate referrals, authorizations, and other front-office tasks as needed
• Maintain accurate patient records and documentation
• Communicate effectively with providers and clinical staff
• Assist with scheduling and managing the daily patient flow
• Maintain patient confidentiality and follow HIPAA guidelines
• Provide excellent customer service to patients and their families
• Perform other administrative duties as assigned

Qualifications

• Previous medical office or front desk experience preferred
• Experience with electronic medical records (EMR) systems preferred
• Strong customer service and communication skills
• Professional, friendly, and dependable
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced medical office
• Ability to work effectively as part of a team
• Knowledge of insurance verification and medical terminology is a plus

What We Offer

• Competitive pay
• Full-time employment
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Paid holidays
• Supportive team environment
• Opportunity for growth within Coastal Health

If you are a patient-focused professional who enjoys helping others and would like to be part of the Coastal Health family, we would love to hear from you!