Front Desk Associate | Flatiron, NYC
About the Job
Frank Darling is an online, female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and more for our design, sustainability, and modern take on bridal.
We have an immediate, on-site opening for a part-time Front Desk Receptionist in our Tribeca studio. This role serves as the first impression for our in-person clients, setting the tone for a luxury, five-star client experience from the moment they walk through the door. This person will ensure each appointment is thoughtfully attended to while also welcoming and assisting walk-in clients.
The ideal candidate is highly detail-oriented, empathetic, computer savvy, and calm under pressure with the ability to stay organized and composed in a fast-paced, high-touch environment.
Key Duties & Responsibilities
Customer Facing:
Buzzing customers into building and onto showroom floor
Greeting customers at front desk and checking them in
Seating customers and notify Sales of location
Offering beverage of choice
Calling to confirm upcoming appointments
Contacting late-appointments
Assist in rescheduling or booking customers
Fielding phone calls
Contacting customers regarding their ready pieces
Managing Pick ups and Drop offs throughout the day
Showroom Organization
Manage showroom ambiance and music
Keep showroom clean and organized
Keep jewelry samples clean and organized
Requirements and Experience:
A keen eye for detail and a high level of empathy and professionalism
Ability to work proactively and think creatively to solve problems as they arise
Solid organizational skills
Ability to multitask and juggle many client requests at once
Excellent communication skills
Technologically adept
Job Details
Part-time, on-site role located in Flatiron,NYC
Studio hours are 9:45am - 6:15pm
Available schedule: Friday-Sunday
Salary: $20-25/ Hour