Front Desk Associate (Full Time)- Perla on Broadway
Posted Updated
Description
Are you an enthusiastic and personable individual with a knack for creating exceptional first impressions?
Action is seeking a dedicated Full-time Front Desk Associate to join our team and help foster a warm, inviting atmosphere for our homeowners, guests, vendors, and even their furry friends. Perla on Broadway, our luxury homeowner’s association, is located in Downtown Los Angeles
Compensation: $22.50 / hour
Schedule: Saturday: 6:30 am- 3:00 PM; Sunday-Wednesday: 10:30 am - 7:00 pm, Thurs-Fri: OFF,
What You’ll Do (Job Duties)
-Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
-Maintain the appearance of the front desk area, lobby, and main elevators.
-Review emails and receive shift pass-down from the outgoing porter.
-Check for reservations, move-ins, move-outs, and events requiring inspections.
-Conduct daily building inspections from the rooftop down to the first floor.
-Identify and report building concerns
-Monitor all common areas and parking structures throughout the property.
-Assist the Front Desk team by:
-Provide concierge services/ front desk shifts when needed. Expected to do both as needed per shift.
-Covering breaks when needed.
-Managing and logging resident packages into the package system.
-Address resident and guest concerns and questions.
-Maintain the appearance of the front desk area, lobby, and main elevators.
-Review emails and receive shift pass-down from the outgoing porter.
-Check for reservations, move-ins, move-outs, and events requiring inspections.
-Conduct daily building inspections from the rooftop down to the first floor.
-Identify and report building concerns
-Monitor all common areas and parking structures throughout the property.
-Assist the Front Desk team by:
-Provide concierge services/ front desk shifts when needed. Expected to do both as needed per shift.
-Covering breaks when needed.
-Managing and logging resident packages into the package system.
-Address resident and guest concerns and questions.
Who You Are (Skills/Experience)
-At least 1 year of customer service experience, showcasing your ability to provide exceptional support
-Excellent telephone etiquette, ensuring clear and professional communication
-Administrative/clerical experience. Familiar with Microsoft, Type 30 WPM.
-Experience in hospitality, luxury retail, or fine dining is a plus, highlighting your background in delivering top-notch service
-A polished and professional appearance and demeanor that reflects our commitment to excellence
-An upbeat and positive team player attitude that contributes to a collaborative work environment
- Strong judgment and a solutions-oriented mindset, driving effective problem-solving
- A proactive customer service approach that anticipates and meets the needs of our residents and guests
Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Join us in our mission to redefine the HOA industry and ensure residents LOVE where they live.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#LI-AB1
As published by lever · 27 questions · 12 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (1)
- If referred, provide the employee name who referred you.
Pick from a list (14)
- Are you currently residing in the United States? optional
- If hired, can you provide proof of your legal right to work and remain in the United States? optional
- If hired, can you furnish proof that you are over 18 years of age? optional
- What is your salary range expectation? optional
- Have you ever been employed by Action or applied for employment with Action Property Management? optional
- Were you referred to our company by a current Action team member? optional
- Please select the highest level of education you have completed. optional
- Do you have a college degree? If yes, which university or college did you attend? optional
- Have you ever served in the military? optional
- If yes, please specify the branch of service: optional
- Do you possess a valid state driver's license, insurance, and a personal vehicle for conducting community patrols? optional
- Do you currenty hold an HOA management certification (e.g. CMCA, AMS, PCAM, or equivalent)? optional
- Do you have HOA onsite management experience? optional
- Are you able to relocate (if applicable) and begin employment within 30-60 days of accepting an offer? optional
Written answers (12)
- Enter your current address including: Street, City, Zip Code, State
- Why would you like to work for Action Property Management?
- Please provide your dates of employment for your current/most recent employment.
- Please share your reasons for considering leaving your current/last employer. Your response will help us better understand your career aspirations and how we can support you in achieving them.
- If previously employed by Action, please provide your dates of employment (MM/YYYY – MM/YYYY), job title(s), and location.
- Do you have any relatives employed by Action Property Management? If yes, give their name.
- If referred, please provide your referral's Action email address. optional
- Please list your professional certifications and licenses.
- Do you speak any languages other than English? If yes, please list the languages and your level of proficiency (e.g., basic, conversational, fluent, native). If not applicable, please write “N/A.”
- Please specify your military dates of service: optional
- Please specify your military rank during service: optional
- Please specify your military rank at discharge: optional