Front Desk Associate I

Front Desk Receptionist – Job Duties

• Greet and welcome visitors, clients, and guests in a friendly and professional manner.
• Answer and direct incoming phone calls to the appropriate departments or staff.
• Schedule, confirm, and manage appointments and reservations.
• Maintain a clean, organized, and professional reception area.
• Respond to customer inquiries and provide accurate information about services or policies.
• Process payments, issue receipts, and balance cash transactions when required.
• Perform data entry, maintain records, and update customer information in computer systems.
• Receive, sort, and distribute mail, packages, and deliveries.
• Assist with administrative tasks such as filing, copying, scanning, and preparing documents.
• Coordinate with other departments to ensure smooth daily operations.
• Monitor office supplies and place orders as needed.
• Handle customer concerns and resolve issues promptly while maintaining excellent customer service.
• Ensure compliance with company policies and maintain confidentiality of sensitive information.

Key Skills

• Customer service
• Communication and interpersonal skills
• Phone etiquette
• Organization and multitasking
• Microsoft Office (Word, Excel, Outlook)
• Data entry
• Time management
• Problem-solving
• Cash handling (if applicable)
• Attention to detail