Front Desk Attendant
Key responsibilities
Guest services: Welcome guests warmly, answer questions, and assist with requests or concerns.
Check-in and check-out: Register arriving guests, verify reservations, issue room keys, and process departures.
Reservations: Make, modify, and cancel reservations using the hotel’s reservation system.
Payments: Process guest payments, deposits, refunds, and invoices according to hotel procedures.
Telephone and communication: Answer calls, transfer calls, take messages, and provide accurate information about hotel services.
Problem-solving: Address guest complaints professionally and refer more complex issues to a supervisor or manager.
Coordination: Communicate with housekeeping and other departments regarding room availability, guest requests, and special accommodations.
Safety and security: Follow hotel policies for guest privacy, cash handling, and emergency procedures.
Hotel standards: Maintain a professional appearance and deliver service consistent with IHG brand standards.
Guest services: Welcome guests warmly, answer questions, and assist with requests or concerns.
Check-in and check-out: Register arriving guests, verify reservations, issue room keys, and process departures.
Reservations: Make, modify, and cancel reservations using the hotel’s reservation system.
Payments: Process guest payments, deposits, refunds, and invoices according to hotel procedures.
Telephone and communication: Answer calls, transfer calls, take messages, and provide accurate information about hotel services.
Problem-solving: Address guest complaints professionally and refer more complex issues to a supervisor or manager.
Coordination: Communicate with housekeeping and other departments regarding room availability, guest requests, and special accommodations.
Safety and security: Follow hotel policies for guest privacy, cash handling, and emergency procedures.
Hotel standards: Maintain a professional appearance and deliver service consistent with IHG brand standards.
Qualifications and skills
High school diploma or equivalent preferred.
Strong verbal communication and customer service skills.
Basic computer skills and ability to learn hotel booking software.
Professional, friendly, and organized demeanor.
Ability to multitask in a busy hotel environment.
Flexibility to work evenings, weekends, holidays, and rotating shifts as required.
Previous hotel or front desk experience may be preferred but is not always required
High school diploma or equivalent preferred.
Strong verbal communication and customer service skills.
Basic computer skills and ability to learn hotel booking software.
Professional, friendly, and organized demeanor.
Ability to multitask in a busy hotel environment.
Flexibility to work evenings, weekends, holidays, and rotating shifts as required.
Previous hotel or front desk experience may be preferred but is not always required