Front Desk Attendant I (Seasonal Full-Time)

SUMMARY

This position is responsible for guest services at the club as set forth herein to keep the club functioning at top efficiency. The front desk associate will be the point of contact for Members and guests – providing helpful and knowledgeable service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

1. Complete Guests’ Check-in/out of the Colony House.

1. Greet Members and guests, handle inquiries, phone calls and direct them to the appropriate department according to their needs.

1. Coordinate with housekeeping to determine room status.

1. Input guest credit card and update any guest information within the system.

1. Communicate with other areas to arrange services, such as Bellman and F&B.

1. Post any charges to guest accounts.

1. Prepare and distribute reports for staff.

1. Provide information to Members and guests regarding transportation, airports, attractions, etc. as needed.

1. Schedule spa services and dinner reservations.

1. Coordinate take-out orders and recreational activities.

OTHER RESPONSIBILITIES

1. Assist mailroom, bellman, and housekeeping when necessary.
2. Complete other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.