Unknown company
Front Desk Clerk (Full Time)
Summary
Handles guest check-ins, payments, and room assignments at a hotel front desk using basic POS and reservation systems.
Responsibilities:
- Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
- Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
- Handles assigned bank in accordance with established internal controls properly and performs accurately account postings to guest folios.
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
- Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
- Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
- Brings any problems to the attention of the manager or supervisor on duty.
- Must be able to wear a face mask during shift.
- Performs related duties as assigned.
Target Salary Range:
- $16.25 per hour