Front Desk & Client Experience Executive

Job title: Front Desk & Client Experience Executive (Full-Time) — Pilates & Physiotherapy Studio, Raffles Place

Salary: $2500 - $3200

Job description:

Focus Movement is a clinical Pilates and physiotherapy studio in the heart of Raffles Place, with over 20 years of expertise in movement-based rehabilitation. We’re the Singapore host studio for Polestar Pilates, the internationally recognised instructor training programme, and our team of physiotherapists and Pilates instructors work side by side to help clients recover, get stronger and move well for life.

We’ve just opened our second studio, right next door at Malacca Centre, dedicated to private sessions and physiotherapy. Two studios means more clients, more sessions and more moving parts, and we need one more great person at the front of house to hold it all together.

This is the role for you if you like being the person everyone is glad to see when they walk in, you’re calm when three things happen at once, and you’d rather work somewhere that invests in your health than somewhere that just talks about it.

What you’ll do

• Be the first face and first voice of Focus Movement across both studios: greeting clients, checking them in, and making every visit feel personal
• Run the day on MindBody: class and appointment bookings, waitlists, payments, packages and schedule changes (full training provided)
• Handle enquiries over email, phone and WhatsApp with a warm, quick, professional touch, and turn first-time enquiries into first-time visits
• Guide new clients through our introductory packages and help them find the right class, instructor or physiotherapist
• Coordinate closely with our physiotherapists and instructors so sessions start on time and clients are never left waiting
• Keep the studios looking and feeling premium: opening and closing routines, tidy studio floors, fresh towels and well-stocked amenities
• Support our Polestar instructor training courses on course weekends, from registering trainees to looking after visiting educators
• Spot what’s not working and tell us. We run lean and we act on good ideas fast

What we’re looking for

• 1–2 years in a customer-facing role: hospitality, fitness, clinic, retail or similar. Fresh graduates with the right attitude are welcome to apply
• Genuinely warm and unflappable. You remember names, notice when someone’s having a rough day, and stay composed when the schedule shifts
• Organised and reliable: you follow through, you don’t drop things, and you’re comfortable owning the day-to-day running of a busy studio
• Clear, confident communicator in English, in person and in writing. An additional language is a plus with our diverse client base
• Comfortable with booking software and the Google Workspace tools. MindBody experience is a bonus, not a requirement
• An interest in Pilates, movement or wellness. You don’t need to be an expert, but you should be curious
• Able to work a 5-6 day week on a rotating roster, including weekends and some public holidays

Why you’ll want to work here

• Complimentary Pilates classes. We believe in movement for our clients and our team
• Work alongside experienced physiotherapists and Polestar-trained instructors in a studio that treats education as part of the culture
• Be part of a growing business at an exciting moment: two studios, a strong client base and a team that likes each other
• A close-knit team of 28 across five service lines, so your work is visible and your voice is heard
• Full-time employment with CPF, annual leave and medical benefits
• Central CBD location, minutes from Raffles Place and Telok Ayer MRT

How to apply

Send your resume and a short note on why this role is for you to matthew@focusmovement.sg. Tell us about a time you turned an unhappy customer into a happy one. We read every application and reply to every candidate.

Focus Movement Pte Ltd
22 Malacca Street, #08-00 RB Capital Building, Singapore 048980
https://focusmovement.sg