Front Desk Concierge (Day Surgery Centre)

We are looking for a detail-oriented and highly organized Front Office Concierge to join our day surgery team. The successful candidate will play a pivotal role in managing administrative functions, ensuring smooth operations, and providing exceptional support in a fast-paced healthcare environment. This role requires a strong background in office administration, with specific experience or familiarity with the healthcare industry being highly advantageous.

Job Responsibilities

Administrative Support and Patient Coordination

• Handle patient registration upon arrival at surgery centre.
• Manage enquiries from clinics / patients via email, phone and WhatsApp.
• Assist in making booking of day surgery slots and amend the listings whenever necessary.
• Prepare and manage patient documentation, including consent forms, medical records, and appointment scheduling.
• Act as a liaison between clinics, doctors, patients and insurance companies
• Address and resolve patient concerns in a professional and empathetic manner.
• Organize and manage both electronic and physical filing.
• Assist in preparing for and managing audits and inspections.

Financial Administration

• Handle billing related tasks, including processing insurance claims, patient payments and managing accounts receivable.
• Assist patients with insurance claims, Letter of Guarantee (LOG), and other financial documentation. Familiarity with Financial Counselling and MediClaim portal is highly preferred.
• Collect payments from patients and manage billing-related matters, ensuring accuracy and attention to detail.
• Assist with accounting duties, including collating bills and invoices.
• Assist with package quotations, cost calculations and data tracking.
• The candidate must demonstrate meticulous attention to detail and ensure zero errors in billing tasks
• Additionally, to perform any additional duties as assigned by management to support the team and ensure operational efficiency.
  

Job Requirements

• Diploma or equivalent is required, with a preference for healthcare administration or a related field.
• Minimum of 3 years of experience in an administrative and patient fronting role, with experience in a healthcare or surgical setting preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and familiarity with healthcare management software.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Keen attention to detail and strong problem-solving skills.
• Ability to work independently and collaboratively in a healthcare setting.
• High level of professionalism and discretion.
• Adaptability and willingness to learn new tasks and technologies.
• Demonstrates initiative and ability to learn quickly.