Front Desk Concierge
Posted Updated
Description
With a rapidly expanding practice; the first impression and experience of our patients is paramount to further success. We are looking for someone to serve as the patient liaison for both the Orthodontic Clinic and the Treatment Coordinators. Someone that is unfailingly kind, warm, loves engaging with people, and understands how to deliver a high level of customer service.
If you love fast pace work environments, are open to growing and learning new things each day and are ready to help build the next household brand name in Orthodontics – this is the job and team for you.
RESPONSIBILITIES
- A Molen Front Desk Concierge's primary responsibility is to enhance and enrich the patient experience.
- Function as an "extension" of a traditional medical front desk.
- Create an inviting space where patients enjoy spending their time, working to always add value to their experience.
- Maintain the front desk, lobby, game room and restroom areas; ensuring cleanliness and that they are fully stocked.
- Assist patients with check-in.
- Offer to make a drink for patients as they wait for their appointment.
- Give new patient tours.
- Ensure that all paperwork has been completed (Healthy History and etc.).
- Regularly schedule patients and endeavor to schedule every patients next appointment before they leave.
- Open and collaborative communication with the Clinic and with the Treatment Coordinators acting as an extension of both parties.
- Great at recognizing opportunity and offering solutions.
- Full adherence and desire to follow the Molen Patient Experience guidelines.
- Promotion of products or contests as appropriate with each individual patient.
YOU ARE A GREAT FIT IF YOU
- Are a positive person, articulate with excellent communication skills
- Have contagious enthusiasm, unmatched professionalism and an innate passion for creating a superior patient experience
- Are meticulous in your work, self-disciplined and self-motivated (we don't micro-manage!)
- Continuously seek new opportunities to add value and grow
- Thrive in a customer facing environment
- Are able to adapt and juggle multiple patients while remaining calm and collected
- Are able to stand for long periods of time
- Understand that we are a small group and sometimes perform duties not listed on our job description
QUALIFICATIONS
- High school diploma or GED
- 2+ years experience working front desk or other customer facing position
- Desire to work with people
- This individual would work between Sumner, Auburn, and Enumclaw offices. Multi-office availability is a must.
- Benefit Conditions: Waiting period may apply
- Only full-time employees eligible
- Must be able to stand for long periods
- Must be a self starter with ability to multi task.
Work Remotely
- No
Job Type: Full-time
Pay: $19-$20.00/hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
Supplemental Pay:
- Bonus opportunities
Work Location: Multiple locations