Front Desk Coordinator
Posted Updated
Florida Sports and Family Health Center
Front Desk Coordinator
Orlando, Florida
Full-time
About the Job:
Position Summary:
The Front Desk Coordinator is responsible for delivering excellent customer service and ensuring efficient front office operations. This role manages patient check-in and check-out, verifies insurance coverage, collects payments, schedules appointments, and supports clinical and administrative staff.
The Front Desk Coordinator is responsible for delivering excellent customer service and ensuring efficient front office operations. This role manages patient check-in and check-out, verifies insurance coverage, collects payments, schedules appointments, and supports clinical and administrative staff.
Key Responsibilities:
- Greet patients professionally and ensure a positive first impression.
- Perform accurate patient check-in and check-out procedures.
- Verify insurance eligibility, benefits, and demographic information.
- Enter and update patient data in the EHR system.
- Utilize NextGen EHR for scheduling, documentation, and patient records.
- Collect copays, deductibles, and outstanding balances.
- Post payments and provide receipts.
- Answer and route incoming calls promptly and professionally.
- Schedule, confirm, and reschedule patient appointments.
- Conduct appointment reminder calls and follow-ups.
- Manage patient flow and coordinate with clinical staff.
- Maintain confidentiality and comply with HIPAA regulations.
- Support other administrative or clinical tasks as assigned by management.
Qualifications & Skills:
- High school diploma or equivalent.
- Minimum 1 year experience in a medical front office (preferred).
- Knowledge of medical terminology and insurance plans.
- Experience with EHR systems (NextGen preferred).
- Strong customer service and communication skills.
- Proficiency in Microsoft Office and basic computer applications.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Support other administrative or clinical tasks as assigned by management.
Benefits:
- Health, dental, and vision insurance.
- Paid time off.
- Retirement Plan.
- Simple IRA.
- Simple IRA matching.