Front Desk Coordinator (Part-Time)

General Function: The Front Desk Coordinator is responsible for managing front desk operations, data entry and reporting, and basic Clubhouse administrative duties.

Expectations:

Front Desk Management

• Manage the front desk; track all incoming and outgoing traffic
• Understand the program schedule and guide members to the proper activity
• Collect and secure membership and pizza money
• Answer phone, take messages, check voicemail, and redirect calls to appropriate staff
• Make phone calls to parents and families
• Update flyers, parent letters, signs, and bulletin boards

Data Entry & Reporting

• Handle daily data entry and membership reports
• Track attendance, activity participation, and demographics
• Maintain membership database and complete daily data entry
• Prepare and turn in end of day paperwork
• Create and maintain documents and spreadsheets for Clubhouse initiatives
• Organize and maintain files and records

Safety & Supervision

• Assist with sanitizing and cleaning
• Set clear boundaries for Club members by enforcing Club rules and policies
• Continually monitor and supervise the safety and behavior of all Club members in the Front Desk area

Youth Development

• Be a responsible and positive adult role model
• Engage Club members with a high level of enthusiasm and energy
• Assist with programming as needed

Professionalism

• Handle confidential information appropriately
• Maintain a calm, professional demeanor with parents and coworkers

Qualifications:

• High School Diploma or GED
• Experience in customer service experience (computers, software, phone, and data management) required
• Experience in youth development, education, or recreation (coaching) preferred
• Familiarity with the diverse population that the Boys & Girls Club of Lancaster serves

Skills:

• Ability to communicate effectively with families, staff, volunteers, and Club supporters—in person, over the phone, and through email
• Ability to use Microsoft Word and Excel; ability to maintain organized electronic files
• Ability to adjust to a fast pace of work, think on your feet, and use common sense
• Ability to work independently and in a team-oriented environment

Physical Requirements/Work Environment:

• Ability to watch and listen to youth activities
• Ability to move easily across a variety of indoor and outdoor surfaces
• Ability to bend and lift up to 25 pounds