Front Desk Coordinator

About the role

• The successful candidate will play a key role in both supporting the smooth and efficient running of the Clinical Trials and managing the scheduling and coordination aspects of the private practice, which administers FDA-approved monoclonal antibody infusions for Alzheimer’s Disease. They will collaborate closely with Clinical Trials Team and the PC Team to ensure seamless patient care coordination. Additionally, the role will involve working with the financial department to submit invoices for patients, as well as handling other administrative tasks through the EMR system.

What you'll do

• Greet patients and caregivers, providing a welcoming environment and a highly positive first impression of the Clinic and Professional Corporation (PC).
• Confidently manage busy patient areas, ensuring the smooth running of the reception and clinic.
• Liaison with patients, consultants, clinicians, and the clinical trials team to ensure service culture and patient satisfaction.
• Schedule and manage patient visits for both clinical trials and Professional Corporation (PC)infusions, coordinating with the PC Manager, NP, and Professional Corporation (PC)owner.
• Work closely with the financial department to submit and manage invoices related to the Professional Corporation (PC).
• Carry out administrative support for both the clinical trials and PC teams, including filing, data entry, and requesting medical summaries.
• Maintain and update internal scheduling systems, ensuring appointments run on time and patient diaries are properly managed.
• Prepare the clinic patient areas for the day, ensuring the highest standards of presentation.
• Order administrative and medical supplies for the center as required.
• Handle prior authorization requests and liaise with providers, clinical staff, administrative staff, payers, and patients as needed to ensure authorizations are completed accurately and timely to avoid delays in care or billing.
• Conduct daily, weekly, and monthly audit checks.

A successful candidate will have strong organizational skills, a keen eye for detail, and the ability to prioritize a diverse workload. They must be a confident communicator and thrive in a fast-paced, patient-facing environment.

Qualifications

• Minimum 2 years of administrative or reception experience within healthcare.
• Experience with EMR systems and patient scheduling.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and prioritize in a busy environment.
• Professional and caring attitude towards patients, visitors, and colleagues at all times.