Front Desk Engineer
Description
Responsibilities:
Provide post-sales support to users and follow-up issues on all IT aspects including hardware, software and system network
Log calls and follow up issue with traceable records in the Service desk portal
Provide first line technical support for IT issues and ad-hoc IT-related tasks
Prioritize and manage multiple support tickets
Escalate to Tier 2 service team to meet the agreed SLA on time
Liaise with vendors for troubleshooting via emails / phone calls / IM applications
Collaborate effectively with cross-functional teams including Engineering and Internal support teams
Liaise between user support and backend for plan maintenance task during and beyond office hours as required
Learn new technologies and provide training to internal users and customers
Consolidate project incidents and prepare for monthly review presentation
Requirements:
Associate Degree or Higher Diploma in Computer Science, Computer Engineering or related disciplines
3 years of Experience providing technical / telecom support service in customer services or help desk
Knowledge of hardware, software, and network troubleshooting
Good command of both written and spoken English and Cantonese.
Interest in joining the telecommunication industry and willing to learn
Good in problem solving and communication skills
Self-initiative, teamwork and passionate working attitude
On-shift support phone is required (3-4 team members on roster)
Interested parties are invited to apply by clicking "Quick Apply" and submitting a full resume, including current and expected salary details.
SmarTone is an equal opportunity employer. All personal data provided will be treated in strict confidence and used solely for recruitment-related purposes. Such data may be transferred to our agents, contractors, or third-party service providers for processing in connection with your application. Only shortlisted candidates will be contacted.
For more information about SmarTone, please visit our website at www.smartone.com.