Front Desk Executive / Receptionist

Job Title: Front Desk Executive / Receptionist

Location: Salem, New Hampshire
Accommodation: Available

Overview

We are looking for a courteous and dependable Front Desk Executive / Receptionist to join our team. In this role, you will support the Guest Service team in ensuring a smooth check-in and check-out process while delivering excellent service to all guests.

Responsibilities

• Support Guest Service Agents and Front Office staff with guest arrivals and departures
• Handle guest questions and requests promptly, professionally, and efficiently
• Offer clear directions and recommendations for local attractions and destinations
• Maintain up-to-date knowledge of hotel services, facilities, events, and nearby points of interest
• Communicate accurate information to guests and team members
• Work collaboratively with colleagues across departments to ensure seamless operations
• Contribute to a welcoming and positive environment for both guests and staff

Requirements

• Strong commitment to delivering outstanding customer service
• Good communication and interpersonal skills
• Reliable, adaptable, and detail-oriented
• Ability to work efficiently in a fast-paced setting
• Positive attitude with a team-oriented approach