Front Desk Float - PRN

Precision Healthcare Specialists is seeking a professional, organized, and patient-focused Front Desk Float Receptionist to join our

Endocrinology specialties. The Front Desk Receptionist is responsible for providing exceptional customer service to patients while supporting the daily administrative operations of the practice. This position serves as one of the first points of contact for patients and plays an important role in creating a welcoming and professional experience.

The ideal candidate will be dependable, detail-oriented, compassionate, and able to effectively manage multiple priorities in a fast-paced medical office environment.

Essential Duties and Responsibilities

• Greet and check in patients in a friendly, professional, and timely manner.
• Verify patient demographics, insurance information, and required documentation.
• Check patients in and out of appointments and collect applicable copayments, coinsurance, and balances.
• Schedule, reschedule, and confirm patient appointments.
• Answer and manage incoming telephone calls and route calls appropriately.
• Provide patients with accurate information regarding appointments, office procedures, and general practice policies.
• Coordinate referrals and assist with obtaining required authorizations and documentation as needed.
• Maintain accurate and updated patient information in the electronic medical record (EMR) system.
• Scan, upload, and appropriately document patient records and correspondence.
• Assist with obtaining medical records and other necessary documentation.
• Communicate effectively with patients, providers, clinical staff, and outside offices.
• Maintain patient confidentiality and comply with HIPAA regulations and company policies.
• Assist with daily front office operations and maintain an organized, professional reception area.
• Process messages and patient requests in a timely and appropriate manner.
• Perform other administrative duties as assigned.