Front Desk - Front Desk Agent

The Front Desk Agent organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secures payment, verifies and adjusts billing, activates and distributes room keys, processes guest requests, and relays messages, welcoming and acknowledging guests per company standards.

ESSENTIAL FUNCTIONS

Frequency key: Rarely (<1%) · Occasionally (1–33%) · Frequently (34–65%) · Constantly (66–100%).

Constantly. Answer guest questions and offer information and assistance; answer telephones.
Constantly. Check guests in and out; communicate with other departments to fulfill guest needs.
Constantly. Maintain work area neat and organized; maintain keys in secure area.
Constantly. Report all unsafe conditions immediately.
Constantly. Update information in computer systems as needed (e.g., post charges).
Frequently. Complete other duties as assigned by supervisor, including cross training.
Occasionally. Attend all mandatory meetings; follow checklist for required duties and timelines.
Occasionally. Process personal and traveler's checks, handle safe deposit boxes.
Occasionally. Read, pass on log, and communicate with previous shift.

Occasionally. Run reports (high balance, cash basis, etc.).