Front Desk - Grapevine

JOB SUMMARY

Front Desk Opener/Closer team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard-working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.

JOB RESPONSIBILITIES

Deliver exceptional service to members and guests
Be a guide:

Provide a welcoming, approachable, knowledgeable presence in all interactions
Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special

Execute front desk role functions, including (but not limited to)

welcome all members and guests, building genuine connections
conduct gym tours and personalized guided experiences
educate members and guests about all products including membership and current promotions
check people in and conduct transactions
assist members and guests with retail products and sales
deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
perform facility upkeep, projects and cleaning tasks
instruct Introductory classes

Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
Manage member and guest concerns and scenarios effectively, with professionalism

JOB REQUIREMENTS

Show up with a positive, adaptable attitude that fosters a welcoming environment
Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role
Through behavior and actions, embody Movement’s core values of growth, connection and integrity
Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
Dependable, take ownership of responsibilities
Clear, effective, and proactive communication
Problem-solving skills to creatively find solutions for member and guest needs
Ability to operate proficiently in front desk software and systems and follow protocol and policies
Responsibly manage keyholder and opener/closer duties
Act as role model to other team members in all aspects of job
Passionate about climbing, yoga, and/or fitness and eager to share with others
Ability to instruct Introductory climbing classes (training provided)
Regular evening and weekend availability

ADDITIONAL INFORMATION

This is a part-time position

Starting pay at $14.50 -$16.00 an hour based on experience

Benefits include free membership, in-gym discounts, guest visits, and retail discounts

New hires will complete a screening process

Scheduled shift times may vary from week to week or month to month

Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!