FRONT DESK - HCC

DeKalb Park District
Position Description

DEPARTMENT: Recreation

TITLE: Hopkins Community Center Front Desk Staff

CLASSIFICATION: Part-Time, Non-Exempt

SUMMARY OF POSITION: Responsible for assisting with the daily operations of the Hopkins Community Center including front desk and clerical activities; monitoring the facility; providing information to patrons, program participants, instructors, staff, and volunteers; and ensuring the District’s customer service standards and procedures are practiced.

SUPERVISION RECEIVED: Reports to the Hopkins Facility & Aquatics Manager

SUPERVISION EXERCISED: None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform clerical and administrative duties including answering phones, responding to inquiries, cashiering, registering participants, making copies, and filing.
• Assist in district rentals including facility, park, and shelter rentals.
• Assists in the set-up and tear down of equipment for various park and recreation programs or events; prepares facilities for designated program use.
• Open, close, and secure facilities according to established procedures.
• Perform regular building inspections and facility rounds while completing occasional custodial duties.
• Maintain accurate inventory and reports.
• Serve as a positive role model by demonstrating appropriate behavior, language, and attitude at all times.
• Support risk management efforts by identifying potential hazards and following established safety procedures.
• Provide first aid as needed.
• Present a professional appearance and wear appropriate attire.
• Remain knowledgeable about general district information including seasonal programs and events, facility spaces, and district amenities.
• Follow all district policies, procedures, and safety guidelines, including emergency behavior management procedures.

PERIPHERAL DUTIES:

• Participate in required district training programs.
• Supervise facility rentals.
• Provide backup to related positions when possible.