Job Description: AM / PM Front Desk Agent

Company: Holiday Inn Express & Suites Indianapolis W – Airport Area
Position: AM Front Desk Agent / PM Front Desk Agent
Pay Rate: $14.00–$16.00 per hour

STARTING BONUS: UP TO $1,000!

Details and eligibility will be discussed during the interview.

Joining: Immediate

Location:
Holiday Inn Express & Suites Indianapolis W – Airport Area
5855 Rockville Road, Indianapolis, IN 46224, USA

Contact Person: Rachel Jean
Phone: +1 (616) 405-2931

Job Summary

Holiday Inn Express & Suites Indianapolis W – Airport Area is seeking a friendly, professional, and guest-focused Front Desk Agent for morning (AM) and evening (PM) shifts. The ideal candidate will provide excellent customer service, assist guests with check-in and check-out, handle reservations and payments, and ensure a welcoming and comfortable experience for every guest.

Key Responsibilities

1. Welcome guests warmly and provide courteous, professional service.

2. Process guest check-ins and check-outs accurately and efficiently.

3. Handle guest payments, post charges to appropriate accounts, and balance cash at the end of each shift.

4. Respond to guest inquiries, requests, concerns, and complaints professionally.

5. Provide information about hotel amenities, room rates, special offers, and local attractions.

6. Operate the hotel telephone and switchboard, directing calls and assisting with inquiries.

7. Assist with reservations, room assignments, and reservation-related requests.

8. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

9. Maintain accurate guest records and follow hotel procedures and safety policies.

10. Manage room keys and complete daily front desk checklists and shift handovers.

Qualifications and Requirements

1. High school diploma or equivalent.

2. At least one year of front desk experience preferred.

3. Excellent written and verbal communication skills.

4. Professional appearance, positive attitude, and strong interpersonal skills.

5. Basic computer skills and attention to detail.

6. Ability to stand for extended periods and perform front desk duties.

7. Flexibility to work AM or PM shifts, weekends, and holidays.

8. Ability to work independently and as part of a team.

9. Strong problem-solving skills and a commitment to excellent customer service.

Compensation and Benefits

• Hourly Pay: $14.00–$16.00 per hour, depending on experience.

• Starting Bonus: Up to $1,000; details and eligibility will be discussed during the interview.

• Start Date: Immediate joining preferred.

How to Apply

Interested candidates are encouraged to apply for the AM or PM Front Desk Agent position.

Contact Person: Rachel Jean
Phone: +1 (616) 405-2931

Join our team and help us deliver an exceptional guest experience!