Front Desk-Holiday Inn Fortune Cir.
Job Description: AM / PM Front Desk Agent
Company: Holiday Inn Indianapolis Airport North
Position: AM Front Desk Agent / PM Front Desk Agent
Pay Rate: $14.00–$16.00 per hour
STARTING BONUS: UP TO $1,000!
Details and eligibility will be discussed during the interview.
Joining: Immediate
Location:
Holiday Inn Indianapolis Airport North
5601 Fortune Circle West, Indianapolis, IN 46241
Contact Person: Rachel Jean
Phone: +1 (616) 405-2931
Job Summary
Holiday Inn Indianapolis Airport North is seeking a friendly, professional, and guest-focused Front Desk Agent for morning (AM) and evening (PM) shifts. The ideal candidate will provide excellent customer service, assist guests with check-in and check-out, handle reservations and payments, and ensure a positive guest experience throughout their stay.
Key Responsibilities
-
Welcome guests warmly and provide courteous, professional service.
-
Process guest check-ins and check-outs accurately and efficiently.
-
Handle guest payments, post charges to appropriate accounts, and balance cash at the end of each shift.
-
Respond to guest inquiries, requests, and complaints professionally.
-
Provide information about hotel amenities, room rates, special offers, and local attractions.
-
Operate the hotel telephone and switchboard.
-
Assist with reservations and room assignments.
-
Coordinate with housekeeping, maintenance, and other departments.
-
Maintain accurate guest records and follow hotel procedures.
-
Manage room keys and complete daily front desk checklists.
Qualifications and Requirements
-
High school diploma or equivalent.
-
Previous hotel front desk or customer service experience preferred.
-
Excellent communication and interpersonal skills.
-
Professional appearance and positive attitude.
-
Basic computer skills and attention to detail.
-
Ability to stand for extended periods.
-
Flexibility to work AM or PM shifts, weekends, and holidays.
-
Ability to work independently and as part of a team.
Compensation and Benefits
-
Hourly Pay: $14.00–$16.00, depending on experience.
-
Starting Bonus: Up to $1,000; details will be discussed during the interview.
-
Immediate Joining Preferred
How to Apply
Interested candidates are encouraged to apply.
Contact Person: Rachel Jean
Phone: +1 (616) 405-2931
Join our team and help us deliver an exceptional guest experience!