Front desk Manager
Posted Updated 2
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Description
Benefits:
- Free uniforms
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free food & snacks
Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a motivated, organized, and customer-focused Front Desk Manager to lead our front office team and ensure every guest receives outstanding service from check-in to check-out.
Responsibilities
- Lead, train, coach, and motivate the front desk team.
- Ensure exceptional guest service and promptly resolve guest concerns.
- Oversee daily front office operations, including check-ins, check-outs, and reservations.
- Manage scheduling, payroll, and staffing levels.
- Monitor guest satisfaction scores and implement improvements.
- Ensure compliance with brand standards and hotel policies.
- Handle cash, credit card transactions, and daily audit procedures.
- Coordinate with Housekeeping, Maintenance, and Sales to ensure smooth hotel operations.
- Assist with revenue optimization by maximizing room sales and upselling opportunities.
- Maintain a professional, welcoming, and positive work environment.
Qualifications
- Minimum 2 years of hotel front desk experience.
- At least 1 year in a supervisory or management role preferred.
- Experience with hotel PMS systems (SkyTouch, Opera, Choice Advantage, or similar).
- Strong leadership, communication, and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Excellent customer service and conflict-resolution skills.
- Flexible schedule, including evenings, weekends, and holidays.
What We Offer
- Competitive pay
- Paid time off
- Health, dental, and vision benefits (if applicable)
- Employee hotel discounts
- Career growth opportunities
- Supportive and team-oriented work environment