Front Desk Manager

PM Shift required / Weekends a MUST

*Eligible for a bonus program up to 10% of yearly salary

Key Responsibilities

• Supervise and manage front desk employees, including scheduling, training, and performance evaluations.
• Ensure efficient guest check-in and check-out processes.
• Handle guest inquiries, requests, complaints, and special accommodations professionally.
• Monitor room availability, reservations, and occupancy levels.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Maintain accurate guest records and billing information.
• Oversee cash handling, deposits, and daily financial reports.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Assist with revenue management by maximizing room occupancy and rate strategies.
• Prepare reports on front office operations and guest satisfaction metrics.
• Act as Manager-on-Duty when required.

Required Qualifications

• High school diploma or equivalent; associate's or bachelor's degree in Hospitality Management preferred.
• 2-5 years of hotel front desk or hospitality experience.
• Previous supervisory or management experience preferred.
• Strong customer service and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Proficiency in hotel property management systems (PMS) and Microsoft Office applications.
• Ability to work flexible schedules, including evenings, weekends, and holidays

Key Skills

• Leadership and team management
• Customer service excellence
• Problem-solving and decision-making
• Organizational and multitasking abilities
• Financial and administrative management
• Attention to detail
• Time management
• Communication and interpersonal skills

Benefits:

We offer our eligible Associates a number of benefits to enhance their health and well-being: