Front Desk Member Experience Specialist Weekend Training
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Description
Benefits:
- Free Gym Membership
- Free uniforms
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
- Bonus based on performance
- Competitive salary
Weekend Training! This Saturday & Sunday October 31 & November 1
Our mission: To improve the quality and quantity of the lives of the people in the communities we serve.
Our mission: To improve the quality and quantity of the lives of the people in the communities we serve.
Our mission inside the club is served by a singular focus: Attract and retain members. It's the same job no matter what your title happens to be. Every single role at Blue Moon Fitness exists to attract and retain members. This posting is for a role where that job is direct and customer-facing.
The Job, In Three Words: Simple. Not easy.
- Sign someone up. Every tool we have — our app, our website, our AI phone system, the walk-in conversation — exists to get someone to the point where they want to join our club.
- Never let them drop out. This is the daily work. It's noticing. It's following up. It's making sure nobody who walks through our door becomes invisible. It's creating a club people want to be a part of.
- Have them bring a friend. Not because we asked for a referral — because the experience was remarkable enough that they're proud to be seen here.
What You'll Actually Be Doing
Your job will be to connect with members, truly see them, and create a memorable, positive experience. But there are duties that go with that:
- Being Dependable — working at a small business means people rely on you to be where you say you'll be when you say you will.
- Cleaning — because if a business isn't clean, nothing else we do gets a fair hearing.
- Training — getting better at the job, or helping a teammate get better at theirs.
- Selling — and we mean that broadly. Selling isn't asking for money. A remarkable experience is a sale. A retention conversation that keeps someone's hope alive is a sale. If you ever have to directly ask someone for money, something upstream of that conversation didn't go as well as it should have.
What Members Actually Judge Us On
- Reliable. We keep our word.
- Cleanliness. First, always. Nothing else matters if this fails
- Friendliness. Even a spotless club loses people if the staff aren't warm.
- Product knowledge. It only counts once the first two are already true.
You don't need to already have these skills. We'll teach you what matters and more. We'll teach you lessons that you can take with you throughout your life. What we can't teach is a willingness to be taught. If you're coachable, we can teach you everything else you need to know — and this can be an incredible learning experience. We want to improve the quality and quantity of your life too.
The "Mom" Standard You'll Be Held To
Treat every member the way you'd want your own mother treated if she were in a gym five hundred miles away, dealing with strangers. You would want her treated with love, respect, and kindness.
That doesn't mean the member gets their way just because they're upset, loud, or difficult. We bend over backwards for people. We do not get bent over by them. If someone's behavior is costing us other members, that's not a member we're protecting — it's a liability we're tolerating. We'd rather protect the quiet, unassuming member who was closer to who we're actually built for.
You own whoever is in front of you, completely, for as long as that conversation lasts — and the team behind you, and the system behind the team, catches what any one moment might miss.
What We Need From You
- A meritocratic mindset. Advancement is earned by observed performance, not by checking boxes.
- Comfort being watched and corrected. We check each other's work here — on purpose, as a system — and we expect you to be glad when someone catches something, not defensive.
- Willingness to work in-club before advancing. Every new hire starts at the fundamentals — and earns their way to other clubs through what we observe, not a scorecard.
- Basic comfort with technology. You'll be trained on our club management system and our AI tools from day one. If you can use a phone, you can figure this out. We have yet to have an applicant who did not learn a LOT about AI and became more comfortable using it -- this will be handy!
Compensation & Growth
$15 per hour to start. $17 per hour after you complete onboarding. Get better, and your pay grows with you — all the way up to running a club, if that's the path you want. Leadership genuinely wants you earning as much as possible, because your success and the club's success are the same thing.
If This Sounds Like You
We're not looking for someone who wants a front-desk job. We're looking for someone who wants to be the reason a person who was scared to walk through our door in the first place ends up staying for years, bringing their friends, and telling people — unprompted — that this place is different.
We do not drift into excellence. We drift into tolerance. Come help us keep moving.
This job can be part time or full time.