Front Desk Monitor
Posted Updated
Description
Be the welcoming face of Del Webb at Mirehaven! Join our vibrant 55+ community in Albuquerque, where the 10,000-square-foot Recreation Center serves as the heart of neighborhood life. With amenities including a pool and spa, tennis, bocce ball and pickleball courts, an outdoor event lawn, great room, and meeting spaces, there’s always something happening. As our Front Desk Monitor, you’ll greet homeowners and guests, answer phones, manage the front entrance, and provide friendly, exceptional customer service.
Primarily responsible for answering the phone lines, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.
Position Responsibilities:
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Partners with Administrative Support team and the On-site Community Director and Lifestyle Coordinator to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Assisting with events.
- Registers residents for events.
- Gives tours of Amenity Building.
- Light cleaning as needed: Wipe tables, spot mop, sweep, etc.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet, POS and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at work station utilizing a computer in an office setting.
- Setting up, taking down and stacking tables and chairs.
- Walking building as a tour guide.