Front Desk/New Patient Coordinator

Dental Associates of Delaware is seeking a full-time Front Desk/New Patient Coordinator for our thriving Millsboro practice. You will be supporting the clinical team and guiding patients through every step of their journey with compassion, knowledge, care, and respect.

The Front Desk/New Patient Coordinator duties include:

• Serve as the first point-of-contact for our patients, warmly greeting them in person and utilizing a multi-line phone system to field and transfer calls as appropriate
• Complete new patient intake forms and follow workflows to communicate with the appropriate clinical and administrative team members in the office about pertinent information
• Handle and file patient onboarding paperwork and records, including records from other providers, in accordance with HIPAA regulations and office workflows
• Communicate with patients by phone, electronically, and in person
• Scheduling new patient appointments according to office guidelines and provider availability
• Maintain and deliver reports related to new patient numbers, ensuring accuracy and organization
• Verify patient insurance eligibility and benefits before scheduled appointments, and calculate, communicate, and collect patient co-pays before each visit.
• Input new insurance plans in Denticon and maintain existing ones

This position is ideal for someone with dental office experience who enjoys building relationships and working in a multi-faceted, busy environment.