Front Desk Officer
Description
Manage client communications via WhatsApp, email and phone
Respond to inquiries regarding lessons, programs, schedules, prices and availability
Assist clients with bookings, confirmations, payments and rescheduling
Provide clear and accurate information about the center’s services
Suggest suitable alternatives when a requested service or time slot is unavailable
Help convert client inquiries into bookings while maintaining excellent service
Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
Support reception and pro shop operations when required
Maintain organized communication records and ensure reliable follow-up
Uphold club standards and etiquette with a friendly, member-first approach
Assist with opening/closing procedures, including cash handling and reporting
Qualifications
Polished, professional presence with genuine warmth and interpersonal skill
Experience in hospitality, luxury retail, private club, or high-end customer service preferred
Comfortable with booking/scheduling software and point-of-sale systems (training provided)
Strong multitasking ability in a dynamic, member-facing environment
Passion for racquet sports and community-building is a strong plus
Reliable, punctual, and adaptable to a flexible schedule