Front Desk Officer

📍 Location: Abuja
Job Type: Full-Time
Experience: 2–5 years
Qualification: OND/HND/Bachelor’s Degree
Job Field: Administration / Facilities, Food, Beverage and Hospitality

About the Role

Musada Hotels and Luxury Suites is seeking a professional Front Desk Officer to manage guest check-ins, reservations, payments, and enquiries while ensuring a welcoming and comfortable guest experience.

Key Responsibilities

• Handle guest check-in and check-out procedures.
• Manage online and telephone reservations.
• Register guests and collect relevant booking information.
• Provide information about hotel rooms, rates, amenities, and payment methods.
• Respond to guest complaints promptly and professionally.
• Coordinate with housekeeping to ensure rooms are clean and ready for guests.
• Manage group bookings and arrange personalised services for VIP guests and event attendees.
• Promote additional hotel facilities and services where appropriate.
• Maintain accurate records of bookings and payments.

Requirements

• OND, HND, or Bachelor’s Degree.
• 2–5 years of relevant work experience.
• Computer literacy and familiarity with hotel reservation software.
• Previous hospitality experience is an advantage.

How to Apply

Interested and qualified candidates should send their CV in PDF format only to people@musadahotels.com, using Front Desk Officer as the email subject.