Front Desk Officer

🚨 HIRING

Job Title: Front Desk Officer
Location: Maitama, Abuja (FCT)
Job Type: Full-Time

Key Responsibilities

1. Guest Relations and Customer Service:

* Welcome and attend to guests and visitors professionally.
* Handle guest check-in and check-out processes efficiently.
* Respond to guest inquiries, reservations, and requests promptly.
* Provide accurate information regarding apartment availability, services, and facilities.
* Ensure guests receive exceptional hospitality and customer service at all times.
* Handle complaints and escalate issues appropriately when necessary.

2. Front Desk Administration:

* Manage incoming calls, emails, WhatsApp messages, and guest correspondence.
* Maintain accurate booking schedules and guest records.
* Process payments, invoices, and related documentation where required.
* Coordinate room allocations and occupancy schedules.
* Ensure the reception and waiting areas remain neat and presentable.
* Maintain confidentiality of guest and company information.

3. Operational Coordination:

* Liaise with housekeeping regarding room readiness and cleaning schedules.
* Coordinate with maintenance teams on facility-related concerns.
* Communicate operational updates to management and relevant departments.
* Support daily operational activities and administrative tasks.

Performance Expectations:

* Professional handling of guests and visitors.
* Accurate management of reservations and guest information.
* Timely response to inquiries and guest concerns.
* Smooth coordination with operational departments.
* Maintenance of luxury hospitality standards at the front desk.

Qualifications and Experience

* OND / HND / Bachelor’s Degree in Business Administration, Hospitality Management, or related field preferred.
* Minimum of 2 years’ experience in front desk, customer service, hospitality, or administrative roles.
* Strong knowledge of Microsoft Office applications and digital communication tools.
* Excellent spoken and written English communication skills.

Candidate Requirements:

* Must be highly presentable and well-groomed.
* Strong communication and interpersonal skills.
* Must possess confidence, composure, and professionalism.

Application Closing Date
10th August, 2026.

How to Apply
Interested and qualified candidates should send their Resume to: ryanrensan@gmail.com using the Job Title as the subject of the email.