Front Desk Receptionist/Administrative Assist

Job Title: Front Desk Receptionist/Administrative Assistant

Reports to: Site Manager

GENERAL SUMMARY OF DUTIES:

The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.

Essential Job Functions:

• Obtain and process referrals at the time of visit
• Complete patient check-in and check-out for a specific office location and pod
• Ensure accuracy of patient registration and scheduling
• Schedule follow up appointments at UOI locations/offices
• Facilitate appointment scheduling for external referrals
• Check-in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add/edit demographic information to include email address, guarantor, and coverage and obtain necessary signatures.
• Collect co-pays and patient account balance and collection balance.
• Answering front desk telephones and directing calls as appropriate.
• Print schedules and superbills for next-day provider visits.
• Batching out at the end of the shift and verifying co-pays with cash collected.
• Assists with general office work such as mailing, filing, and form completion
• Contact patients for scheduling referrals received through clinical inboxes
• Obtains verification of DME benefits.
• Demonstrates expected Customer Service behaviors
• Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers, and physicians.
• Maintain a professional appearance and work environment
• Provide coverage for the administrative department as needed
• Additional duties as assigned by the Manager to meet department needs

Requirements:

• High school diploma or equivalent
• At least 1 year of medical receptionist or administration experience preferred
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Knowledge of MS Office and EMR systems/ practice management systems
• Knowledge of insurance eligibility and verification
• Motivated individual with a team approach
• Must be able to travel to all sites if/when necessary.