Front Desk Receptionist (Cross-Training Opportunity to Chiropractic Assistant)

NEO Surgical Group is seeking a professional, motivated, and patient-focused Front Desk Receptionist interested in expanding their skills through cross-training as a Chiropractic Assistant.

This position is perfect for individuals who enjoy both patient interaction and hands-on clinical support. Team members will begin by supporting front desk operations while learning clinical responsibilities, creating opportunities for career growth within our rapidly expanding organization.

What You'll Do

Front Desk Responsibilities

• Greet and assist patients with a friendly and professional attitude.
• Check patients in and out for appointments.
• Answer and direct incoming phone calls.
• Schedule, reschedule, and confirm appointments.
• Verify patient demographics and insurance information.
• Assist patients with intake paperwork and clinic forms.
• Coordinate appointments across multiple specialties, including Chiropractic, Orthopedics, Pain Management, and Neurosurgery.
• Process referrals, medical records requests, and other administrative tasks.
• Maintain a clean, organized, and welcoming front office environment.

Cross-Training as a Chiropractic Assistant

• Prepare patients for treatment and rehabilitation sessions.
• Assist providers during patient care and therapies.
• Educate patients on provider-directed exercises and home care instructions.
• Document treatments, patient progress, and clinical notes in the EMR system.
• Obtain patient histories and record vital signs.
• Assist with treatment room preparation and equipment maintenance.
• Support patient flow and ensure a positive treatment experience.
• Maintain compliance with HIPAA and clinic protocols.