Front Desk Receptionist

Responsibilities

• Welcome patients and visitors and help patients and guests feel comfortable when waiting to be attended to

• Track patients in the reception area and communicate with them, as needed.

• General administrative and computer work

• Collect or update patient information including demographics and insurance information; collect completed patient forms and payments

• Enters all new patient demographic information into the computer.

• Schedule, reschedule, and cancel appointments as necessary.

• Update patient recalls as necessary.

• Total daily charges; add to any balance; give receipt; post payments in computer

• Reconciles cash receipts daily; prepares daily report

• Checks-out all patients; ensure patients understand their condition and treatment; provide any special instructions to patients upon leaving; provide clarification of the doctor’s instructions.

Skills/Abilities

• Excellent customer service skills.

• Strong listening and verbal communication skills

• Impeccable customer service with a patient focus

• Ability to communicate effectively across all levels

• Strong organizational skills and attention to detail

• Effective time management abilities are essential

• Strong desire to learn new skills and grow with the company

• Bilingual. Fluent in English and Spanish, Polish or Arabic

• Accurate data entry.

• Basic math skills

• Ability to work as a team member.

• Management of multiple tasks simultaneously.

• Empathetic personality with concern and respect for patients’ needs.

• Composure under pressure.