Front Desk / Receptionist

The Front Desk / Receptionist serves as the first point of contact for patients and visitors, providing a warm and professional welcome. This role is responsible for greeting and registering patients, verifying insurance information, processing payments, scheduling follow-up appointments, and maintaining accurate and confidential patient records. The receptionist ensures all front-office operations are conducted efficiently, courteously, and in accordance with clinic policies and procedures.

Essential Duties and Responsibilities

• Greet all patients and visitors in a friendly, professional, and caring manner.

• Verify patient demographics, insurance information, and ensure all necessary paperwork is completed and filed (e.g., copies of insurance cards, photo ID, consent forms, new patient forms, etc.).

• Confirm that all insurance coverages (primary, secondary, and tertiary) are correctly entered and in proper order.

• Receive encounter forms and calculate patient amounts due, including co-pays, deductibles, and outstanding balances.

• Process and record patient payments accurately; prepare and balance daily transaction reports.

• Verify that pre-certifications or referrals are obtained as required.

• Schedule and confirm follow-up appointments and communicate instructions clearly to patients.

• Answer telephone calls promptly and courteously, providing assistance to patients, healthcare providers, and other offices as needed.

• Contact patients regarding missed (“no-show”) appointments and assist in rescheduling.

• Maintain patient confidentiality in compliance with HIPAA and clinic policies.

• Provide support in other office duties as needed and collaborate with team members to ensure efficient operations.

• Travel to the Granbury office as required.

• Perform other duties as assigned.