Front Desk Receptionist

About Us

Advanced Counseling Associates is a growing therapy practice dedicated to helping individuals, couples, and families achieve their highest potential. We provide a warm, professional, and confidential environment for our clients and staff. As we expand, we are seeking a compassionate and organized Front Desk Receptionist to be the welcoming face of our practice.

Position Overview

This is a full-time position ideal for someone who is empathetic, detail-oriented, and comfortable working in a mental health setting. Hours are Monday through Friday, approximately [Start Time] to [End Time]. The right candidate will bring professionalism, discretion, and a genuine care for people to this role.

Key Responsibilities

• Greet and check in clients in a warm, professional, and confidential manner

• Answer and direct incoming phone calls; schedule and confirm appointments

• Verify insurance eligibility and collect co-pays or fees at time of service

• Maintain accurate client records in compliance with HIPAA regulations

• Coordinate scheduling with therapists and clinical staff

• Manage office supplies, mail, and general office organization

• Respond to client inquiries via phone and email with professionalism

• Handle sensitive situations calmly, compassionately, and with discretion

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred

• 1–2 years of front desk, administrative, or medical/mental health office experience preferred

• Familiarity with HIPAA regulations and mental health privacy standards a plus

• Experience with scheduling or EHR software (e.g., SimplePractice, TherapyNotes) a plus

• Strong verbal and written communication skills

• Ability to remain calm and professional in sensitive or emotionally charged situations

• Bilingual English/Spanish a plus but not required

What We Offer

• Competitive pay commensurate with experience

• Health benefits package

• Paid time off and holidays

• Supportive, mission-driven team environment

• Opportunity to grow with an expanding practice