Front Desk Receptionist/Member Experience Con
ad69ca57-f232-4c0f-aa66-87bc0783d4ea:19000101_000001 Front Desk Receptionist/Member Experience Con
Front Desk Receptionist / Member Experience Concierge
Market West Fitness – Wilmington, DE
Market West Fitness is hiring a Reception Desk / Member Experience Concierge to join our hospitality-driven fitness team. We are looking for polished, friendly professionals who thrive in customer service environments and love creating exceptional guest experiences.
If you have experience in front desk reception, hospitality, concierge service, customer service, or administrative support, this role offers growth, stability, and a premium work environment.
Job Type
Part-time
Flexible scheduling including mornings, evenings, and weekends
What You’ll Do
- Greet members and guests with a professional, welcoming presence
- Manage front desk check-in and guest registration
- Answer phones and respond to customer inquiries (some sales)
- Provide concierge-level customer service
- Use CRM software, scheduling systems, and digital tools
- Perform light administrative tasks and data entry
- Maintain a clean, organized reception desk, lobby and gym
- Support daily operations and team needs
Ideal Candidate
- 1+ year experience in reception, hospitality, retail, or customer service preferred
- Strong communication and interpersonal skills
- Comfortable using computers, apps, and technology
- Professional appearance and demeanor
- Reliable, punctual, and detail-oriented
- Able to multitask in a fast-paced environment
- Team player with a positive attitude
- Fitness industry experience is a plus
Benefits & Perks
- Free gym membership
- Career growth opportunities
- Supportive, team-oriented culture
- Work in a premium, modern fitness facility
About Market West Fitness
Market West Fitness is a newly renovated, modernized, executive-focused fitness facility committed to delivering an exceptional member experience. We believe the reception desk sets the tone for everything we do — and we invest in people who take pride in providing that exceptional service.
Apply Today
If you enjoy customer service, hospitality, fitness and working in a fun and professional environment, we want to meet you. Apply directly through Indeed or submit your resume today.